ServicesEvery engagement starts with a conversation.
No two venues are the same. Every FOH Excellence engagement is tailored to your business, your team and your goals. The services below are a starting point. The scope, format and investment are always confirmed together before anything begins.
If you're not sure where to start, the answer is almost always The Venue Audit.
1. The Venue AuditA$1,500
A professional assessment of your front of house operation which is conducted partly as a mystery visit, partly as an open walkthrough with you. The audit identifies what's working, what isn't and where the biggest opportunities lie. You receive a written report and a one-hour debrief conversation about the right path forward.
Best for: Venue owners looking for an honest, independent assessment or preparing for a broader improvement program.
2. Team DevelopmentFrom A$3,500
A tailored development program built specifically around your venue and your team's gaps, not a generic workshop. Half-day or full-day format, followed by a check-in session two weeks later to reinforce what was covered and address what has and hasn't shifted.
Best for: Venues with a team in place that needs alignment, lifted standards and a more consistent approach to service and bar.
3. Manager CoachingA$1,500 / month
Two focused coaching sessions per month for venue managers and supervisors. Built around real situations happening in their venue right now, not theory. Minimum three months, with a 30-day exit clause after month one if the engagement isn't the right fit.
Staff are a reflection of their leadership. Fix the leader, fix the team.
Best for: Venue owners who want to develop their existing managers, or managers ready to lead with confidence rather than just survive each shift.
4. 90-Day TransformationFrom A$9,000
The FOH Excellence flagship program. Three months across all three pillars - front of house, bar and management. Month one focuses on understanding your venue, identifying opportunities, and establishing clear priorities. Month two is about implementing practical improvements across your front of house, bar operations, and leadership team. Month three embeds the changes, ensuring your team can maintain the standard independently long after the engagement ends. Payment can be structured across the three months.
Best for: Venue owners serious about transforming the guest experience and building a team that performs consistently — without needing to be on the floor every night to make it happen.
Get StartedNot sure which service is right for your venue?
Send me a short email. I'll tell you honestly what I think would help most.
Founding Client Offer
FOH Excellence is accepting three founding clients at a 20% introductory rate. Founding clients receive the complete service, our full methodology, support, and expertise. No shortcuts, no reduced scope. In return, we ask for honest feedback and a written testimonial at the conclusion of the engagement. Subject to your approval, we may also reference your venue as one of our inaugural client success stories. This offer is limited to three venues. Once these positions are filled, standard pricing will apply.